Return & Refund  Policy

An Automated External Defibrillator (AED) is classified as a medical product. If packaging is opened, it is not refundable.

In the case of purchase of a physical product from Heart Safe Australia which satisfies one or more of the following cases we will gladly arrange a replacement of the product from the manufacturers:

·       The product proves faulty within the warranty period

·       The product does not match its description as provided when sold

·       The product received is not the product ordered

·       The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange return and a replacement.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

Heart Safe Australia cannot accept any responsibility for any items damaged or stolen once left by the Courier driver.

Following payment of the purchase price being received by Heart Safe Australia, you will be issued with a receipt to confirm that the payment has been received. On issue of this payment receipt, Heart Safe Australia does not give a refund or replacement if a customer simply changes their mind about our product or any of the package inclusions. We ask that you choose carefully.

Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees.

In order to make a Consumer Guarantee claim, you must contact us at savinglives@heartsafeaustralia.com.au with:

(a)        proof of purchase showing the date of purchase of the Defibrillator; and

(b)        reason for your Consumer Guarantee claim.

Heart Safe Australia will review your Consumer Guarantee claim, liaise with the Australian Master Distributor and will get back to you within five (5) business days.

OTHER THAN THE ABOVE LIST ALL SALES ARE FINAL.

Products returned without prior notice will be rejected. Please ensure that returned products are safely packed in their original packaging.

Manufacturer’s Warranty & Australian Consumer Law

Mindray are provided with applicable voluntary manufacturer warranties.  Heart Safe Australia does not offer any voluntary warranty in relation to the Mindray Defibrillators.

You agree and acknowledge that an Automated External Defibrillator (AED) is a medical product and if it is opened, it is not refundable.

You acknowledge that the delivery of the Defibrillator package will be organised by the applicable manufacturer using third-party delivery companies.

You acknowledge that Heart Safe Australia does not provide the delivery services and you agree that Heart Safe Australia will not be liable to you for any direct, special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the delivery.

In any event, Mindray Defibrillators come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a Defibrillator repaired or replaced if the Defibrillator fails to be of acceptable quality and the failure does not amount to a major failure (the Consumer Guarantee).

Warranty Exclusions

Replacement Defibrillators under warranty will be replaced at no cost.   Mindray or its Australian Master Distributors, are not obliged to replace or repair under warranty if one or more of the following conditions apply:

·       The device has been opened.

·       Unauthorised modifications have been made.

·       The device has not been used in accordance with the instructions provided in the manual.

·       The serial number has been removed, defaced, altered or, by any other means, made unreadable.

·       The device has been used or stored outside its indicated temperature range.

·       The device has been tested using unapproved methods or inappropriate equipment.

Do not hesitate to contact Heart Safe Australia on savinglives@heartsafeaustralia.com.au if you have any questions.